Privacy Policy

RightWave, Inc. values, respects, and protects the privacy of all information received and collected on this web site. We recognize the potential of technology to help people communicate with companies via their websites and email, and to assist in developing long-term business relationships. Online information, which you share with us or we collect directly or indirectly, is useful in supporting our relationship with you. We are the sole users of this information and we do not share or sell this information to anyone. This information may be shared with some of our business partners only if doing so helps us deliver the quality service you expect from us, and that too only after proper notification and approval from you. Responsible use of the online information you share with RightWave, Inc. is paramount.


Compliance

If you believe RightWave is not abiding by our posted privacy statement, you should first contact RightWave’s privacy manager by email at privacy@rightwave.com.


Awareness

This Online Information Privacy Statement is made available to inform and help you understand our online information privacy practices and the role technology plays in the collection and use of information you provide us.


Type of Information We Collect

Below are the details about the types of information we may collect and how we may use it to support our customer relationships.

In general, you may visit our website and access information while remaining anonymous and not revealing any personally identifiable user information. At times, we may request personally identifiable user information from you in order to provide you with relevant, desired information concerning products, services, requests, registrations, or your preferred means of communication. The types of individual user information collected may include your name, email address, contact information, your demographic profile, transaction information, survey information, website activity, and other information volunteered by you. Any time you provide us with personally identifiable user information, you may be automatically subscribed to receive additional information from RightWave via email. You will be able to indicate whether or not you want to receive additional information from RightWave by visiting subscription preference page at (http://www.rightwave.com/rwi/unsubscribe).


Information from third parties

At times, we purchase, gather, receive, or collect from third parties information about persons who we believe may be interested in our product and services. We may combine information about you that we receive from third parties with the information we have gathered from you.


Cookies And Browser Information

RightWave uses “cookie” technology to collect additional website usage data and to improve our websites and service. A cookie is a small data file that we transfer to your computer’s hard disk. We may use cookies to relate personally identifiable information from one of your web sessions to another. We may use both session cookies and persistent cookies to better understand how you interact with our websites and our service, to monitor aggregate usage by our users and web traffic routing on our websites, and to improve our website and our services. In addition, please be aware that other parties may also place their own cookies on our websites, and may collect or solicit personal information from you. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, if your browser does not accept cookies, our Website may not function properly and may not provide complete information as may be expected.

Our servers also record and historically collect log data that your browser sends whenever you visit our website. This data may include information such as your IP address, browser type or the domain from which you are visiting, the web pages you visit, the search terms you use, and any cookies that we set on your browser. We do not use your IP address information to identify you personally, but we may use the IP address to identify your location, and registered corporate network you are operating from.


How We Use This Information

We may retain the information collected in our database for an indeterminate amount of time, and use the information to:

  • provide you with relevant and desired information concerning products, services, requests, offers, contests, or registrations including RightWave marketing and promotional material
  • register, provision, and support our products and services
  • communicate with you, including responding to you if you contact us,
  • verify your identity and entitlement to products and services,
  • personalize, customize, or target specific information while you visit the website,
  • ask you to complete other surveys or questionnaires to gather additional or incomplete information
  • allow you to download our “white papers” and other protected material as well as allow participation in webinars, trainings, and other educational material
  • collect feedback, conduct chat sessions and share such information with our customer service representatives for training and improvement purpose
  • comply with any applicable legal requirements or contracts. We may engage business partners, service providers, or contractors who may utilize your personally identifiable information on our behalf in accordance with the privacy policy defined herein.

Consent/Opt-Out

Users of the RightWave website have the opportunity to ‘opt-out’ from receiving communication from RightWave. At any time you may opt-out of any email communications by submitting your preference on subscription preference page http://www.rightwave.com/rwi/unsubscribe or by  calling 1-408-423-8300 or by sending us an email at optout@rightwave.com.


Updating Your Information

The accuracy of your individual information is important to RightWave. You can help us maintain the accuracy of your information by notifying us of any changes by:

Sending an email to optin@rightwave.com
Sending an email to your account manager at sales@rightwave.com
Calling 1-408-423-8300 or

Mailing to:

RightWave, Inc.
12 S. 1st Street, #306
San Jose, CA 95113

Please include your name, address, and email address in all correspondence.


Protection of your information

RightWave is very concerned about safeguarding the confidentiality of your personally identifiable information and employs appropriate security measures to protect your information from unauthorized access. Your information is treated as confidential information. All our employees and contractors who may have access to this information, are bound by confidentiality and privacy protection provisions in their employment agreements. We also train our employees on security and privacy, to make sure employees understand the importance and means by which they must protect this information. We also protect any servers or media containing this information physically through controlled access.

If we share this information with any third parties, vendors, or contractors, it will only be to improve our product and services or to provide better experience or benefit to our customers from our product and services, and will be in accordance to this privacy policy. All such third parties will be under binding contractual obligations to maintain the confidentiality of this data.


Business Reorganizations

RightWave may decide to sell, merge or otherwise reorganize its business. Such transactions may involve, in accordance with applicable law, the disclosure of personal information to prospective or actual purchasers. We will in good faith seek appropriate protection for information in these situations.


Changes to the Online Information Privacy Statement and Policy

As a user of the RightWave website, please understand that our Online Information Privacy Statement and Policy may change from time to time. We reserve exclusive and sole right to revise or modify this privacy policy. If we decide to make any material changes to this policy, we will post these changes on our homepage so users are aware of the type of information we collect, how we use it, and under what circumstances, if any, we disclose it. If, at any point, we decide to use individual user information in a manner different than what was stated at the time it was collected, we will notify users of this change by email. Users will have a choice as to whether or not we use their information in this different manner. RightWave will use information in accordance with the Online Information Privacy Statement under which the information was collected.


Other Important Information, Please Read

RightWave may disclose individual user information when required by law or in the good faith belief that such action is necessary in order to comply with the law or comply with a legal process. Or if we believe such disclosure is necessary to protect and defend the rights, property or safety of our websites, users or others.


Still have Questions?

If you have any other questions about our Online Information Privacy Statement, please contact us at 1-408-423-8300.