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RightWave has deep knowledge of the Salesforce.com SFA system. We can help you implement an optimal SFDC implementation, manage and administer it on an ongoing basis, and develop connectors that will keep your SFDC sales database in sync with your marketing database which is being constantly updated with information from your marketing campaign activities including email and web monitoring.

Salesforce.com  (SFDC): Configuration and Implementation Services

We can help design and customize your SFDC instance and tailor it to your needs and business processes. If you require, we can take over the complete management and administration of your Salesforce.com installation. This may include the following steps:

  1. CRM Systems Review: Review your existing CRM methodology. Review all existing customer, lead, and prospect data systems. Discuss, recommend, and determine how existing methodology and systems can be utilized or integrated with your new SFDC installation.
  2. Tuning to your Processes: Review and understand your business and reporting requirements, and your processes for sales and marketing, lead generation and nurturing, data input and output. This will ensure that your SFDC installation matches your business needs from the very beginning and you are able to receive measurable results from day-one. We will not only consult with you on best practices for using SFDC effectively but we can also help you implement things like ownership assignment rules, lead filtering, development of external triggers and notification to ensure an efficient sales process.
  3. Design, Deployment, Customization and Implementation: Our experienced consultants will help you design, implement, and deploy all customization required in SFDC. We also work on data migration and data integration issues including development of any data connectors to your existing systems. This means that all your company data is readily available in your new system.
  4. Project Planning and Management: as required. Our team can do complete project management for you, or work as valuable resources as part of a large team that you manage.

Salesforce.com  (SFDC): Ongoing Support and Management Services

We offer ongoing support, administrative, and data maintenance services for your SFDC instance to ensure that once implemented, your CRM system remains seamlessly integrated into your changing business needs. We can help ensure that your data remains correct, up-to-date, and relevant; and that the system adoption is broad and effective providing you a high ROI. This may include following services:

  1. Support: We support all aspects of your SFDC installation including administrative services. We will ensure that your installation continues to operate as designed, and grows with your business growth. While we proactively monitor to avoid glitches, in case there is an issue we will work with SalesForce support to resolve the issues on your behalf. We will also provide first line of email support to your SFDC user community for any training, process, application help, and how-to type of questions.
  2. Application Development: Our highly trained developers can build custom business process flows, configuration applications, and integrate external systems with the SFDC platform. Our expert resources can be available to you as and when such requirements arise.
  3. Data Cleansing and Data Append Service: We offer data standardization, cleansing, and data append service by which all your new leads are cleansed and important data appended on an on-going near real-time basis within your SFDC instance. This valuable service provides incredible efficiency gains for your sales force, and business users. Optional data validation, and data dedupe services can also be added to make your data even cleaner and much more effective.
  4. Lead Scoring and Ranking service: Our rule based scoring and ranking engine can be seamlessly integrated with your SFDC installation to score and rank all leads, opportunities, and accounts to help assist your Sales force prioritize their activities, and drive effective nurturing marketing campaigns.
  5. Campaign and Data Management Services: Our eMarketing Consultants can be valuable resources to help increase efficiency of your marketing managers. Self serve CRM systems require lots of time and effort in campaign implementation, testing, result gathering, reporting, data normalization, data import and export etc. Our eMarketing consultants work as an extension of your marketing team to take care of all these time-consuming tasks and logistics, so your marketing managers can focus on strategy and planning.